Failure to Thrive

Failure To Thrive: “We need another two weeks to add this one last feature.” This mindset of hesitation kills more products than any competitor.

Failure To Thrive

“Death did not come with the thunderous gallop of a pale horse nor the wicked song of a blackened scythe hissing through the air. His was a quiet and patient arrival cloaked in the subtle hesitation that turns hopeful tomorrows into regretful yesterdays.”
Kep Pump

“We need to work on the product for another two weeks and add this one last feature.”

Every time I hear that I sense a mindset of  “subtle hesitation” that kills more products than any competitor.

You have to get out of the BatCave.

“Our website is not ready, I need to take a week or two and make a few final improvements.”

That statement will be true to the end of time.  Show folks what you have and use it as a provocation to discuss their challenges. But focus on their issues, not what’s wrong with your offering in the absence of a problem they are trying to solve.

When Peggy Aycinena interviewed me last year, she asked:

Q – When small companies can barely keep the lights on, how much of their discretionary budget should be spent on Marketing?

Sean Murphy – There are a couple ways of looking at that question, but the key question is “where are you at risk.”

For the most part, there comes a point where the technology is more or less functional. At that point, most of your risk is the market risk–finding customers who will work with you. In the last decade I haven’t heard about too many new products where I said to myself, “Wow, I wonder how they did that.”

Most of the risk is adoption risk or market risk, which means that you have to devote time and money to solving that problem. Our rule of thumb is that 20-to-40 percent has to be devoted to customer development–marketing, sales, and business development–because that’s where the risk is.

You can’t stay in the BatCave and continue to add features without contact with real design groups. I think too many startups rely on marketing communications, which is just one part of marketing. Most of these tools you sell with your ears; you’ve got to engage with prospects and have real conversations. Of course, you can’t do that if you can’t get in the door.

You have to get out of the BatCave, listen to prospects, and sell what you have. Desire for a perfect product before you start gathering feedback leads to failure to thrive.

Related Blog Posts

• “Better” is the Enemy of “Good Enough”
• Get Out of Your Batcave: Customer Development for Lean Startups
• Steve Blank on Leaving the BatCave to Learn from Customers
• Customer Development Conversations With Busy Prospects
• Tips for B2B Customer Development Interviews

Photo Credit Pascal “The Final Horseman“