skmurphy

Bootstrapper Breakfast: Real Recognizes Real

I had a great conversation with a first timer after today’s Bootstrapper Breakfast in Sunnyvale. He was a serious entrepreneur who had been bootstrapping for two years and he said, “Real recognizes real, this is the first entrepreneur Meetup I’ve been to where I have been able to talk about my challenges and get practical advice. […]

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5 Ways To Start Customer Discovery Interviews

Customer discovery interviews are essential to testing key B2B product hypotheses and understanding your target customers’ needs. Broadly there are five ways that you can reach out to potential customers for a discovery conversation. All of them assume that you have a clear picture of who your target is and a few key questions that

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Connect With Your Purpose

Bud Caddell (blog “What Consumes Me“) is someone I have been following for a while. He started a new consulting company and I thought I would reach out to see if there were partnership opportunities. He is in his 30’s but suddenly feeling his mortality–see “The Merchant of Death is Dead“–so his application process asked

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OCT Offers Insights That Used To Require an Autopsy

Christoph Guetter suggests in “The eye is a window to the brain; but who’s looking?” that the micron scale resolution of optical coherence tomography (OCT) for in vivo cross-sectional imaging of the human retina may allow earlier and more accurate diagnoses of several common neurodegenerative disorders: Multiple Sclerosis (MS), Alzheimer’s disease, Parkinson’s disease, and amyotrophic

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Freedom

The desire for economic freedom and autonomy drives many entrepreneurs. Bootstrappers would rather work for customers than investors, choosing the discipline of the competitive marketplace over the wisdom and caprice of the boardroom. “Life is too short to work at a job you hate, but everyone has to do something someone else is willing to

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Preventing & Managing Challenging Customer Situations

Here are my notes from tonight’s Professional and Technical Consultants Association (PATCA) meeting on “Handling Difficult Client Scenarios in an Agile and Effective Manner.” It was a candid discussion among primarily experienced consultants about real situations that were challenging–and frequently painful. Several good suggestions for preventing and managing challenging customer situations:

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Managing Sales People

Managing sales people is a straightforward proposition: you get what you reward. Analyze the compensation package and ensure it isn’t encouraging what you don’t want or discouraging what you do. If you are unhappy with commitments the sales team is making you need to make it clear who needs to review and sign off on

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