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Tristan Kromer on Testing Customer and Value Hypotheses

These are excerpts from  Episode 9 of Outlier on Air: Tristan Kromer, A Lean Approach to Business.  They are in the same sequence the took place in the interview but a number of stories and asides have been omitted to focus on what I felt were some extremely valuable insights from Tristan Kromer on clarifying and testing

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Second Sight: A Meditation on Silicon Valley and 9-11

Michael S. Malone wrote “Second Sight” for the Dec-3-2001 issue of Forbes ASAP (a great quarterly magazine put out by Forbes and edited by Malone that no longer seems to be available on-line).  It’s also collected in his book “The Valley of Heart’s Delight: A Silicon Valley Notebook 1963-2001” as Chapter 3. It’s a meditation

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User Experience Research vs. Customer Discovery

We Help You With Customer Discovery Q: Why don’t you ever blog about User Experience Research (UX)? The short answer is that we do customer discovery not user experience research. Our Clients Want Leads and Deals My clients come to me for help generating leads and closing deals, so that narrows my focus. We don’t

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Labor Day 2014: Knowledge Work Productivity

I have not yet internalized the lessons from Daniel Cook‘s “Laws of Productivity: 8 Productivity Experiments You Don’t Need to Repeat” [PDF] so I find myself work–and now blogging–on a holiday. Here are my key take-aways from Cook’s roundup on knowledge work productivity and some additional thoughts on why they are so hard to put

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Map Customer Buying Process Before Sending a Proposal

Map the customer buying process, needs, and situation before you invest time sending a detailed proposal. A quick request can mean you are column fodder. Q: We are still trying to close our first paying customer. We have a website up and have talked to a number of people. More or less out of the blue

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Nadia James’ Daily Checklist for Aligning Efforts With Goals

Nadia James recently posted a thoughtful article on “Why Entrepreneurs Must Stretch to Reach Their Visions of Success” that included the following daily checklist for aligning efforts with goals for your business. What vision did I have for my personal and work life when I decided to launch a business? (Think of this vision for yourself as your

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