skmurphy

User Experience Research vs. Customer Discovery

We Help You With Customer Discovery Q: Why don’t you ever blog about User Experience Research (UX)? The short answer is that we do customer discovery not user experience research. Our Clients Want Leads and Deals My clients come to me for help generating leads and closing deals, so that narrows my focus. We don’t […]

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Labor Day 2014: Knowledge Work Productivity

I have not yet internalized the lessons from Daniel Cook‘s “Laws of Productivity: 8 Productivity Experiments You Don’t Need to Repeat” [PDF] so I find myself working–and now blogging–on a holiday. Here are my key takeaways from Cook’s roundup on knowledge work productivity and some additional thoughts on why they are so hard to put

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Map Customer Buying Process Before Sending a Proposal

Map the customer buying process, needs, and situation before you invest time sending a detailed proposal. A quick request can mean you are column fodder. Q: We are still trying to close our first paying customer. We have a website up and have talked to a number of people. More or less out of the blue

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Minimum Viable Product: Enthusiastically Proceed Skeptically

In a candid discussion about the challenges of managing your own expectations for a minimum viable product (MVP), Tristan Kromer observed, “It’s psychologically hard to enthusiastically proceed with skepticism.” And that is the challenge, we have to be enthusiastic about our product ideas to persevere to complete them and tell others about them, but we have to

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Five Blogger Outreach Mistakes To Avoid

I got the following unsolicited E-mail this morning; I think the marketing term for this is “blogger outreach.” I have redacted the name of the sender (“YYY”) and the name of the firm/product (“XXX”) but “[press kit]” and “[review/checkout]” were included verbatim in the original. There was no footer with an unsubscribe option although phone

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Don’t Get Distracted Raising Venture Capital

It’s not a mistake to accept venture capital if your business merits and requires it for growth. Don’t get distracted seeking it until then. “The seductive narrative of Silicon Valley stars a genius-hero who goes on a journey, overcomes myriad obstacles, has a flash of insight and is rewarded by wise and benevolent investors with

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