Freedom

The desire for economic freedom and autonomy drives many entrepreneurs. Bootstrappers would rather work for customers than investors, choosing the discipline of the competitive marketplace over the wisdom and caprice of the boardroom. “Life is too short to work at a job you hate, but everyone has to do something someone else is willing to […]

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Preventing & Managing Challenging Customer Situations

Here are my notes from tonight’s Professional and Technical Consultants Association (PATCA) meeting on “Handling Difficult Client Scenarios in an Agile and Effective Manner.” It was a candid discussion among primarily experienced consultants about real situations that were challenging–and frequently painful. Several good suggestions for preventing and managing challenging customer situations:

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Managing Sales People

Managing sales people is a straightforward proposition: you get what you reward. Analyze the compensation package and ensure it isn’t encouraging what you don’t want or discouraging what you do. If you are unhappy with commitments the sales team is making you need to make it clear who needs to review and sign off on

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Crafting a Value Proposition

Q: I struggle with the value proposition for our product. Either I am too abstract “we offer a positive return on time invested” or too vague “help increase your ability to manage critical challenges.” Do you have any suggestions for how to frame or formulate a value proposition? Here a few questions that a value

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Giacomo Vacca On Human Cell Analysis at CNSV Nov-4-2014

The IEEE Consulting Network of Silicon Valley continues its tradition of inviting world class experts on leading edge technologies  to speak at their monthly meetings. On Tue-Nov-4-2014, Giacomo Vacca of Kinetic River will provide an overview on how flow cytometers enable a wide range of “Human Cell Analysis.” “Sean has been a pleasure to work

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Do I Need To Be A Supplicant In a Sales Call?

Q: In your blog post “Four Presentation Traps to Avoid” (which drew on Mike Monteiro’s “13 Ways Designers Screw Up a Client Presentation” which I found overall to be very valuable) you highlighted his item 4  “Not setting the stage properly” which ends with “Start the meeting by thanking them for their time.” I feel this puts you

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Presentation

Four Presentation Traps to Avoid

Mike Monteiro offered “13 Ways Designers Screw Up a Client Presentation–And One Weird Trick” in a Sep-13-2014 blog post: many of these are also applicable to entrepreneurs making presentations to prospects. The whole article is worth reading, here are my top four presentation traps to avoid from his list (I have retained Monteiro’s numbering scheme).

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Entrepreneurial Passion: Good Servant, Poor Master

Entrepreneurial passion has to be based on a desire to create value, to be of service to a set of target customers. There may be many things you are interested in learning and room enough in your life for several hobbies, but pursuing a passion without regard to your ability to provide value in a

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David Morse: Tips To Add Graphics and Video To A Blog

David Morse left a detailed comment today on my Sep-26-2014 blog post “Lessons Learned Blogging 1400 Posts in 8 Years” that I thought I would promote to a guest post that offers some practical tips about how to add graphics and video to a blog. Here is his bio on B2BSalesVP: David Morse helps startup

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Entrepreneurs Focus On Customers Not Startup Mechanics

Excerpts from Paul Grahams’ October 2014 essay “Before the Startup” with commentary interspersed. This essay is in some ways less self-confident than many of his earlier ones. He seems to recognize more explicitly the limits of his ability to offer advice that entrepreneurs in the Y Combinator portfolio–or entrepreneurs applying to Y Combinator–will actually follow.

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